You may return all physical products (Planners, Books, CD’s, DVD’s, Manuals etc.) purchased from our store within 30 days of the original delivery, provided the item is in a condition to be resold. We will pay the return shipping costs if the product is defective or was shipped in error. If the item is returned for any other reason you will be responsible for the return shipping. No return merchandise will be accepted without a Return Material Authorization. We will credit you in the same manner as your original payment within 12 working days of receiving the returned item. Ship authorized returns to: Dale Mincks 28150 N Alma School Rd Suite 401 Scottsdale, AZ 85262 Coaching/Consulting/Training We currently require a 50% pre-payment when booking an onsite visit. In general, this is non-refundable. However, we may reschedule an onsite visit if there are unusual circumstances. Any costs incurred in rescheduling an onsite visit will be the responsibility of the company booking the visit. Seminars All seminars that are offered are to be paid in full for each attendee. Once the amount is paid it will be at our discretion if an attendee cancels if they will be refunded.